To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.

How could I have used this much water?

You may not have - the numbers on your meter may have been transposed or hard to read. You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.

What do I do if I am experiencing low pressure?

Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.

Why is my water discolored?

A repair could have been completed recently allowing air to enter the line, causing the milky look.

What chemicals does our utility district add to the water?

Only chemicals that are approved by the National Sanitation  Foundation for treatment of drinking water.

My water tastes, looks, and smells funny. Is it safe to drink?

All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. Our disinfectant levels are tested daily to ensure safety.

Why does debris come out of the faucet when running hot water?

Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.

Why do I have a previous balance when I know I sent in my payment?

We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.

Do you have any tips to help me lower my water usage?

Ten Ways to Avoid Water Waste

  1. Do not over-water plants and lawns.
    Avoid water runoff into streets and gutters.
  2. For best results, try morning watering.
    Evaporation loss is at a minimum.
  3. Avoid washing down paved areas.
    Sweep driveway and sidewalks in garden cleanup.
  4. When washing the car...
    Use a bucket of water. Use the hose only to rinse.
  5. Repair faucet leaks.
    As much as 15 gallons of water can be lost each day with a slow drip.
  6. Avoid toilet water waste.
    Do not use toilet as a trash disposal.
  7. Don't fall asleep in the shower.
    An extra five minutes in the shower could mean another 50 gallons down the drain. Use a moderate stream.
  8. The automatic dishwasher – use it wisely.
    Half loads cheat you out of full water use.
  9. Watch those laundry loads, too.
    Some 50 gallons of water are used to wash a load of clothes. Make every load count.
  10. Avoid the running faucet.
    Don't run water continuously while shaving, brushing teeth, peeling vegetables, or washing dishes.

Can you tell me how to check for a water leak?

How to Check for Leaks

While you're carefully watching your water usage, it's important to make sure that water is not slipping away due to undetected leaks in your system. Here's a simple procedure that can tell you if you have a leak and how much water you're losing.

  1. Locate your water meter. It is usually located near the street in front of your home.
  2. Read the meter twice – first at night after the day's water use has ended, and again in the morning before any water is used.
  3. Subtract the first number from the second reading to tell how much water (if any) leaked out overnight.
  4. If you suspect a leak, your pipes and connections should be checked and repaired quickly.

The toilet is a common source of unnoticed leaks. Undetected, hundreds of gallons of water can be wasted each day. Often leaks occur when the toilet is out of adjustment or parts are worn. Listening carefully for the sound of running water is a good way to detect a possible leak. Food coloring or a dye tablet added to the tank will also reveal water leaking into the toilet bowl. Drop it in the tank and don’t flush. If the water in the bowl turns color, you have a leak.

If you suspect a leak and need assistance in determining its location, please call our local office- 623-972-6133